---
title: "Bank Connect integration"
description: "Guide on setting up and configuring the Bank Connect-integration."
url: https://www.fenerum.com/en-DK/docs/organization/settings/integrations/bank/bank-connect/
updated_at: "2023-01-20T11:10:01"
---
This guide describes how the Bank Connect-integration can be set up and configured. 

**Note: Paid add-on**

This feature is a paid add-on. If you are interested in this feature, please
reach out to support@fenerum.com

## Setting up

### 1. Fill out the form

Start by filling out [this form](https://fenerum.typeform.com/bank-connect)

When you have submitted the form, you will receive an email. You will have to forward that email to your bank to get the
information we need.

### 2. Add bank accounts in Fenerum

Go to the [Bank accounts-section](https://app.fenerum.com/bank-accounts/?display=active) in Fenerum and add your Bank
Connect Accounts to the list. Make sure each account has a correct IBAN number — the same that appears in your bank
interface.

### 3. Set up the integration

Go to the [integration-settings](https://app.fenerum.com/organization/settings/integrations/). Make sure you see the
list of banks under the Bank Accounts tab. If not, please reach out to our support.

Click on the "Setup"-button next to your bank to set up automatic download of your statement files. Use your **Bank
Connect ID** and **Activation code** from the second step of this guide.

Make sure that the status of your chosen bank integration is **Active** within a few minutes from setting up the
integration. If not, please reach out to our support.

Fenerum can now start importing statement files from your bank automatically. This is done **every three hours**.

## Deactivating

You can deactivate the Bank Connect-integration to stop Fenerum from importing bank statements.

This is done by accessing the [integration-settings](https://app.fenerum.com/organization/settings/integrations/), from
which you should click "**Deactivate**" on the integration to deactivate it.

Once deactivated, Fenerum will stop importing bank statements.

## Reactivating

When the integration is deactivated, you can simply reactivate it by clicking "**Activate**" to allow Fenerum to start
importing bank statements again.

## FAQ

### No bank account lines are imported

In some cases you might experience no bank account lines (bank statements) being imported even though the Bank
Connect-integration is active in Fenerum.

This can be caused by Fenerum receiving an unexpected IBAN from your bank. Please reach out to our support and include
your bank account number along with your bank registration number.

Our support team can then compare the IBAN based on your bank account number and registration number to ensure that it
matches the IBAN that Fenerum expects to receive from your bank.

### What to do if bank transactions are missing

If your bank transactions haven’t been imported into Fenerum, you can follow this guide to resolve the issue:

1. **Start by Contacting Your Bank:** If your bank transactions haven’t been imported correctly into Fenerum, the first
   step is to contact your bank to ensure everything is in order. Ask them to confirm that there are no errors or issues
   with the setup of your bank connection, that the files containing transaction data are ready for import (such as
   bank transaction files), and that transactions are present in your account records from the expected dates.
1. **Contact Fenerum Support:** Once you’ve confirmed that everything is correct on the bank’s end and you’re still
   missing transactions, the next step is to contact Fenerum Support. You can reach us via email
   at [support@fenerum.com](mailto:support@fenerum.com) or you can contact support by
   phone +45 69 15 72 80 . When contacting us, please provide confirmation from your bank that
   everything is functioning correctly on their side and include any relevant
   details about the missing transactions, such as dates or amounts.

We will then investigate the issue and work on a solution to resolve it and get back to you.

---

## Navigation

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