Here you can find an overview of the important processes and events that you, as the day-to-day manager of Fenerum, must ensure are carried out.

Daily, e.g. at 9

• Debtor payments

• Load payments under Bank Accounts

• We recommend that you use BankConnect, Danske Bank Integration - and if you use another bank, you can upload a file you download from the bank
• If you have very few deposits and primarily use card payments, it is also possible to enter the deposits one-by-one under each Account
• If you don't make payments every day, you risk sending out incorrect reminders to your customers

• Review all postings we cannot automatically match to a specific invoice under Bank Accounts

• TIP: Use FI codes on invoices, so we always match automatically

• Read daily email

• Here you will be able to see a number of OBS points that we have collected for you. These could be customers you should send to debt collection, customers with expired credit cards, etc.
• Everything in this email is something you need to take action on! (however, some of it can be done automatically via our API)

• If you use our expense module: Full bank reconciliation

• Make sure to empty the bank every day
• Jerk if necessary colleagues for missing attachments, and encourage them to get the suppliers to send directly to your unique Fenerum inbox email

• Handles possibly chargeback

• The customer has asked to have his money returned. You can see them under Invoice -> Chargeback (only visible if there are any). You can choose to write off the amount and it may be necessary to use mores

Weekly, e.g. every Monday

• If you use our expense module:

• Jerk for possible missing attachments
• Enter payments in online banking from Pending Payment

• Send account statement to customer with +30 days balance

• You can easily form an overview with our report Accounts -> Export to Excel -> Accounts Balance
• You enter under the customer and press "Account Statement"

Monthly, e.g. d. 1.

• Use your financial system's bank reconciliation and double check that all transactions have come over from Fenerum as expected.

• NOTE: There may be several reasons why Fenerum does not have all transactions with:

• Have you remembered to make all payments in Fenerum?
• Could someone have pressed "discard lines" by accident? Then you will have to make a manual transaction on the customer image

• Create a debtor reconciliation between Fenerum and your financial system

• In Fenerum, you will find the report under Accounts -> Export to Excel -> Accounts Balance

• Reconcile accrual balances

• In Fenerum, you will find the report under Financial Audit and Deferred Revenue Export (At the bottom)

• Review invoices with non-payment status

• Consider whether you want to send them to collection, dispose of them or possibly credit them. You can do this easily in the customer's Account
• REMEMBER to decide whether the subscription should be terminated if they still have active subscriptions

Quarterly, e.g. 1/1, 1/4, 1/7, 1/10

• Clear out any reeipts from the previous quarter

End of year, e.g. end of December + beginning of January

• Everything under Monthly
• Create any new financial years in your financial system. Typically the next fiscal year is already open, but depending on how far into the future you ask your customers to prepay, it may make sense to have 2 years open
• If you have followed the rest of the list throughout the year, you should be on target for Fenerum :-)